Job Summary: 

Customer Service Representative – OES, will support Decore-ative Specialties customer base in all ways from service to sales, by providing excellence through establishing relationships with all customers by processing orders, following through on any special requests and meeting the customer’s needs as they arise.

Essential Functions: 

Customer Support via Faxes/Internet orders 

Follow all applicable standard work 

Follow 5S guidelines 

Places all types of  fax or internet orders via the custom order entry system

Processes credits as required  

Processes any specialty item action items for technical orders 

Processes all special pricing requests to the pricing team 

Knowledge, Skill and Experience:  

High School with 2+ years of experience in Customer Service/Sales or College Graduate 

Computer literate with a good understanding of Word, Excel, Powerpoint,  

Will obtain full understanding of all wood and Deco-form product lines: 

Doors, drawer fronts, glass doors, french lites 

Drawer boxes 

Moldings and accessory items 

Finishing all types 

Ready To Assemble (RTA) cabinet line - basic understanding 

Basic specialty items 

Will learn all system requirements for: 

Custom order entry 

CRM 

Email 

Shipping 

Anytime®